Frequently asked questions
Who is FlavaFX?
FlavaFX is a premier online resource for vector design packages, created for entertainment and commercial applications. FlavaFX is a division of the renowned Vilords Media Company.
What makes you special compared to other vector design companies?
The premier thing that makes us so special is the winning combination of our vast expertise, our market reputation and our extensive professional knowledge in graphics. When you work with us you can rest assured that you get something truly special. Part of our uniqueness stems from being a specialized company, which brings a value-added component to our unique products.
Are FlavaFX graphics compatible with both PC and MAC?
Yes, all FlavaFX designs work fine with both platforms.
Which types of payment do you accept?
We accept credit card payments via Worldpay and 2checkout, as well as Paypal and Moneybookers transactions. We do not accept cash, phone orders, mail orders, wire transfers or personal checks.
How do I receive the product(s) I purchased?
Once your purchase process is completed and your order authorized, your product(s) will be available for download in the 'My downloads' area. Just click the link below 'New Downloads' and the download will start immediately.
Where do I find the download area on your website?
You'll have to log into the customer area. Once you enter this section you'll see the download area.
I've just completed the purchase, but I can't see the download link. What should I do?
Each order needs to be approved by our authorization team. This procedure won't take longer than 8 hours. Once the order is authorized, you'll be notified by e-mail that your products are available in the download area. When ordering the first time, you'll receive your access information with the confirmation e-mail.
I've placed an order but didn't receive the confirmation e-mail. What should I do?
First, please make sure that our e-mail didn't land in your spam folder. If it's not there, it's possible that your internet services provider may be blocking our ip addresses. Although we can receive your e-mails, you won't be able to receive our replies. In such case, please send us an alternative e-mail address.
I see my products in download area but I can't find any download link. What should I do?
For security reasons, download links are available for only 48 hours after your purchase has been authorized. If you see your products below 'Old Downloads' and you still did not download them, please e-mail us and we'll reactivate your download links.
What software do I need for opening the file(s) I've just downloaded?
Before opening the files, you'll have to unzip them by using winzip. In the archive, you'll see a vector EPS file. Save it to your hard disk and open it with vector software like Adobe Illustrator or Corel Draw. You'll be able to open the eps file(s) using any graphic editor, but if it's not a vector editor, the graphics will be rasterized (converted to bitmap).
How do I know that my personal or business details won't leak?
Do I receive an invoice once my order is completed?
Yes, once order has been completed and authorized, your invoice will be available in the customer area.
What are vector graphics?
Vector-based images can be scaled indefinitely without degradation, which is a huge advantage in comparison to bitmap/raster graphics.
What can I do with FlavaFX without infringing your rights?
The range of applications is amazing! FlavaFX graphics can be used on any design project you're working on, such as logos, brochures, t-shirt designs, posters, digital art, web sites, etc. Whether for a printed product or t-shirt you're going to sell as part of a new clothing line, FlavaFX can be used with no limitations. Moreover, you may use our vector designs even if you're working on a project for one of your customers.
Which applications I'm not allowed to use with FlavaFX products?
What should I do if I have questions about your products?
We'd be happy to answer your questions. For questions on our products please e-mail us and we'll reply as soon as possible.